FAQ - Help Center



Where does my order ship from?

When do I get my tracking number?

How do I know when my order has been shipped?

How long does the shipping usually take to deliver?

Can I change the shipping method?

Is International shipping available?

Do you offer free shipping?

Can I pick up my order?

Can someone else pick up my order?


Can I order something that is not listed on your website?

Does Bert's offer price matching?

What forms of payment can I use?

Can I buy OEM parts on your website?

My product is missing installation hardware?

I received my products and they are damaged. What do I do?

Do you have electronic gift cards?

What if I need to change or cancel my order?

Do you charge sales tax when I order online?

Are prices the same online as they are in the store & vice versa?

How will I know when my order is ready?


How do I return a product?

What items are returnable?

What items are non-refundable?

Are there any charges for return?

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